The Layaz Money-Back Guarantee
Confidence in Every Creation
At Layaz, purchasing fine jewellery should be an experience filled with joy, trust, and absolute certainty. Whether you’re investing in an engagement ring, a bespoke heirloom, or a meaningful milestone piece, we want you to feel secure in every way. That’s why we offer a Money-Back Guarantee ensuring your Layaz experience is completely risk-free.
Buy with Confidence, Always
Fine jewellery is more than a purchase, it’s a reflection of who you are. We understand that trust is earned through honesty, transparency, and craftsmanship. Our Money-Back Guarantee allows you to buy confidently, knowing that your satisfaction comes first.
Our Promise to You
Your Satisfaction, Our Priority: If your piece does not meet the agreed-upon specifications or quality expectations, we take full responsibility.
Luxury Without Risk: You’ll never need to second-guess your decision; every Layaz purchase is protected by our guarantee.
Unwavering Craftsmanship: Each gemstone and setting is meticulously handcrafted to meet our hallmark standards. If anything falls short, we’ll make it right.
What the Money-Back Guarantee Covers
Our Money-Back Guarantee applies to all bespoke Layaz pieces purchased directly from our design studio or online. It ensures that:
Your piece matches the agreed design specifications and materials.
Gemstones and metals are exactly as described in your invoice or Originality Report.
You are protected against workmanship defects discovered on delivery.
If your jewellery doesn’t meet these expectations, you’re eligible for a full refund once the item is returned in its original condition within the agreed timeframe.
A Luxury Purchase Without the Worry
At Layaz, we believe true luxury is defined by confidence. You should look at your jewellery and feel pride, excitement, and assurance that you made the right choice. Our Money-Back Guarantee ensures your investment is protected, your expectations are met, and your trust is rewarded.
For complete details regarding eligibility, timelines, and refund procedures, please refer to our General Terms & Conditions of Purchase
Book Your Complimentary Consultation
Layaz Jewellers offers a comprehensive money-back guarantee for all bespoke fine jewellery.
Enjoy risk-free purchasing, ethical craftsmanship, and a promise of excellence designed in Auckland, admired worldwide.