Frequently Asked Questions (FAQs).

From Bespoke Creations to Timeless Heirlooms.

Bespoke Design Process

  • Every bespoke piece begins with a personal consultation to understand your story and style. We source natural gemstones, design your piece digitally for approval, and handcraft it with recycled metals for exceptional quality.

  • Most engagement rings take four to six weeks, while wedding bands and pendants may take four to eight weeks depending on complexity and gemstone availability.

  • Yes. We can incorporate your heirloom diamond or gemstone into a new bespoke design. We assess its suitability and build a piece that honours its history.

  • Bespoke pieces are designed entirely from scratch to reflect your story. Custom pieces modify an existing design. Both offer meaningful personalisation, but bespoke pieces are truly one of a kind.

  • Pricing varies based on gemstone selection, metal type, and design complexity. We provide transparent quotes and always work within your preferred budget.

  • Yes. We provide CAD renderings or sketches so you can visualise the design and request adjustments before crafting begins.

  • You can book a free consultation through our website or contact our design studio. We walk you through the entire process, from gemstone selection to final creation.

Wedding Bands, Pendants, Earrings, and Bracelets

  • We offer classic bands, diamond set bands, eternity bands, matching sets, and more. You can personalise metal colour, profile, gemstone setting, engraving, and finish.

  • We study the design of your engagement ring and create a wedding band that complements it perfectly. Contoured or notched bands may be recommended to achieve a seamless fit.

  • Yes. We craft men's wedding bands with or without diamonds and gemstones. Each design is tailored to your preferred style and comfort.

  • We create solitaire gemstone pendants, clusters, halos, personalised designs, and statement necklaces. Each pendant is crafted with natural gemstones and your chosen metal and chain length.

  • We guide you based on height, neckline, and style. Standard lengths range from choker to matinee, and adjustable chains are available.

  • Yes. We use solid gold and platinum, which are naturally hypoallergenic. You can also select your preferred clasp style and weight.

  • We help you choose earring styles based on balance and proportion. Studs and petite drops suit round faces, while longer drops elongate angular or heart shaped features.

  • A tennis bracelet is a continuous line of diamonds or gemstones set symmetrically for timeless elegance. We craft these in gold or platinum with various gemstone options.

  • Yes. You can personalise bracelets with diamonds, coloured gemstones, engraving, or custom finishes.

  • Most bespoke earrings and bracelets require four to eight weeks depending on design and gemstone sourcing.

Sustainable Fine Jewellery

  • We at Layaz believe that true luxury should feel meaningful, responsible, and deeply connected to the world around us. Our approach to sustainable fine jewellery begins with natural gemstones sourced responsibly, recycled gold and platinum, transparent supply chains, eco conscious packaging, and handcrafted production that prioritises quality over waste. Every piece is designed to become an heirloom that honours your story while respecting the planet.

  • We source our gemstones from trusted small and mid scale miners who follow ethical and fair trade practices. Our diamonds come exclusively from suppliers aligned with the Kimberley Process, ensuring that every stone is conflict free and ethically traded.

  • We specialise solely in natural gemstones and diamonds. Their rarity, beauty, and enduring value are unmatched, and we source them transparently and responsibly to preserve their authenticity.

  • Yes. We use recycled gold and platinum refined from reclaimed jewellery or responsibly sourced materials. This reduces the need for new mining and lowers the environmental impact of each creation.

  • Slow fashion means honouring craftsmanship, intention, and longevity. Every Layaz piece is handcrafted with care, designed to endure, and created without excess or waste.

  • We minimise waste through metal recycling, repurposing gemstones, using sustainable packaging, choosing local suppliers whenever possible, and offering services that extend the life of existing jewellery.

  • Our revitalisation service transforms your unworn or heirloom jewellery into a new bespoke piece. We recover gemstones and metals, create new designs, seek your approval, and handcraft the final piece with care. The result preserves sentiment while supporting sustainability.

  • We partner with small scale miners, artisans, and suppliers who value ethical labour, fair wages, and traditional craftsmanship. Supporting these communities is central to our values.

  • Yes. Every diamond we offer is sourced through Kimberley Process aligned suppliers to ensure it is ethically and conflict free.

  • Yes. Every Layaz creation comes with an authenticity report detailing metal purity, gemstone origin, cut, colour, clarity, carat weight, and any third party certifications.

  • Our hallmark represents unwavering quality. It guarantees that your piece is crafted from solid gold or platinum, set with natural gemstones, and produced through responsible and ethical practices.

  • Fine jewellery should be beautiful, meaningful, and responsible. Sustainable jewellery reduces environmental harm, supports ethical labour, and ensures the pieces you wear carry integrity as well as elegance.

Understanding Precious Metals and Gemstones

  • These karat levels indicate the percentage of pure gold in the alloy. Fourteen karat gold is contains roughly 58% of pure gold, eighteen karat offers a rich balance of purity and strength containing 75% of pure gold , and twenty two karat has a deeper natural colour with a higher purity of 91%. We guide you toward the ideal gold type based on your lifestyle and design.

  • Pure 24K gold is extremely soft, so it is not ideal for everyday wear. Most fine jewellery is crafted using 18K to 22K gold to ensure strength and longevity.

  • Gold is cherished for its beauty, lustre, and warm colour. It does not tarnish, is hypoallergenic, holds value, and can be shaped into intricate designs, making it ideal for heirloom pieces.

  • Fine jewellery reflects the value of its materials and the craftsmanship behind it. Natural gemstones, gold, and platinum are inherently valuable, and each piece requires time, skill, and artistry.

  • Pure gold does not tarnish or rust. Gold alloys may dull slightly over time due to other metals present, but they can be easily polished to restore their brilliance.

  • Yes. Gold is naturally gentle on the skin and rarely causes reactions. For sensitive skin, higher karat gold or platinum is often the best choice.

  • Different alloys create different colours. Rose gold includes copper for a warm hue, while white gold includes platinum group metals and is often finished with rhodium for a bright, luminous tone.

  • Yes. Our authenticity reports include full details, and we may provide additional certification from recognised gemological laboratories when applicable.

  • We recommend storing pieces separately, avoiding harsh chemicals, removing jewellery before exercise or swimming, and cleaning gently with mild soapy water. For diamonds and sapphires, professional cleaning can restore brilliance. We also offer revitalisation services when needed.

Services and Guarantees

  • The Proposal Suite is our personalised proposal planning service. We coordinate locations, styling, photography, videography, and the bespoke ring design to create a meaningful and memorable experience.

  • Yes. We can plan proposals for clients visiting New Zealand and coordinate all arrangements remotely. Early booking is recommended.

  • Yes. We offer interest free payment plans for bespoke creations. A deposit secures your quote and design, and the remainder can be paid in instalments.

  • We provide a complimentary seven year manufacturing warranty that covers any defects in materials or craftsmanship.

  • If a bespoke piece does not match the agreed design or materials, you may return it within the agreed timeframe for a full refund.

  • Yes. Travellers can save the New Zealand GST amount which is 15% by purchasing duty free. Orders can be collected before departure at the airport.

  • It is a document confirming metal purity, gemstone origin, and quality specifications. It is useful for insurance, valuation, and heirloom documentation.

  • We assess your existing jewellery, recover gemstones and metals, design new concepts, and handcraft the final piece. This process usually takes six to eight weeks.

  • Yes. We offer virtual design consultations worldwide.

  • The Kimberley Process is an international certification that prevents the trade of conflict diamonds. All our diamonds comply with this standard.

  • We recommend keeping jewellery in your carry on luggage and storing it securely while traveling.

  • Yes. We offer flexible layby and staged payment options that can be discussed during consultation.

  • Our jewellery is crafted from solid gold and platinum alloys that do not include nickel. Please mention any sensitivities during your consultation.

  • We can size you during a consultation or provide a sizing guide. Many bespoke rings include a complimentary resize within a set timeframe.

  • An engagement ring is typically gifted during a proposal and features a centre gemstone. A wedding band is exchanged during the ceremony and is usually simpler or diamond set.

  • Yes. We can create matching or coordinated jewellery sets, such as earrings and pendants with the same gemstones.

  • Store each piece separately in a soft pouch or lined box, avoid moisture, and use anti tarnish strips for silver. High value pieces should be kept in a safe.

  • Yes. We ship internationally, and duty free savings may apply for eligible travellers.

  • Our jewellery reflects a fusion of ethical sourcing, recycled metals, personalised design, New Zealand craftsmanship, and comprehensive guarantees. Each piece is thoughtfully created to become an heirloom that carries meaning and beauty.